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  Quotations - Service  
[Quote No.51907] Need Area: Work > Service
"We’re a customer service company that just happens to sell shoes." - Tony Hsieh
He is the CEO of the wildly successful online shoe and clothing shop Zappos.com.
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[Quote No.51908] Need Area: Work > Service
"Have a customer service focused philosophy to give each and every customer-client a great service experience so you build not just a customer-client base but a serious fan base that will happily and spontaneously discuss and advocate your business to their friends. Continuously try to find more and better ways to surprise and delight your customers with more, better service and unique service offerings than seems reasonable. Hire friendly, confident people that have the potential to deliver great customer service and train and support them to enable them to live up to that potential." - Seymour@imagi-natives.com

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[Quote No.51909] Need Area: Work > Service
"The philosophy of great customer service: I was honestly surprised that my company, CD Baby, was such a runaway success. But I was even more surprised to find out why. CD Baby had lots of powerful well-funded competitors, but after a few years they were all but gone, and we dominated our niche of selling independent music. 150,000 musicians, 2 million music-buying customers, $139 million in revenue, $83 million paid directly to musicians. What was the secret to CD Baby's success? I never did any marketing. Everyone came by word-of-mouth. But why? I honestly didn't know. So whenever I was out talking with my musician clients, I'd ask them. For years, I asked hundreds of clients why they chose CD Baby instead of the alternatives. Or I'd just listen as they'd rave to others nearby about why they loved it. Was it the pricing? The features? Nope. The #1 answer, by far, almost every time someone raved about the company, was this: 'You pick up the phone! I can reach a real person.' They called and got a real person on the 2nd ring, instead of an automated call-routing system. Or they emailed and got a surprisingly helpful personal reply, instead of an impersonal scripted FAQ response. And that was it. Who could have guessed? That despite all efforts put into features, pricing, design, partnerships, and more, clients would choose one company over another mainly because they liked their customer service. I structured the business to match this priority. Out of 85 employees, 28 people were full-time customer service. Since then, many entrepreneurs and interviewers have asked for my customer service tips and tricks, but I recently realized it's not something you can add on top, it's really a philosophy - a mindset that has to come from the core. I'm no expert on the subject, but I've learned a few things from 16 years of experience, so here are the 6 key mindsets that I think guide great customer service: (Actually, I prefer the term 'client care', since 'client' implies a relationship, instead of 'customer', which is transactional. But I'll use the normal term instead of confusing things by using mine.) -----1: You can afford to be generous: The #1 most important mindset to start with, underlying everything, before engaging in communication with a customer or client, is that your business is secure. Even if it's not, you have to feel that it is. Money is coming your way. You are doing well. You are one of the lucky ones. Most are not so fortunate. You can afford to be generous. All great service comes from this feeling of generosity and abundance. Think of all the examples of great service you've encountered. Free refills of coffee. Letting you use the toilets even if you’re not a customer. Extra milk and sugar if you need it. A rep that spends a whole hour with you to help answer all your naive questions. Contrast it with all of the bad experiences you've had. Not letting you use the toilets without making a purchase. Charging an additional 50 cents for extra sauce. Salespeople who don’t give you a minute of their time because you don’t look like big money yet. All bad service comes from a mindset of scarcity, feeling like they'll go out of business if they don't fiercely guard their bottom line. They say the reason those in poverty so often stay in poverty is that short-term thinking of desperate survival doesn't leave room to think of long-term solutions. If you really feel secure, abundant, that you have plenty to share, then this feeling of generosity will flow down into all of your interactions with customers. Share. Be nice. Give refunds. Take a little loss. You can afford it. Of course it's also just smart business. Losing 10 cents on extra sauce can mean winning the loyalty of a customer who will spend $1000 with you over the next 10 years, and tell 20 friends that you’re awesome. ------2: The customer is more important than the company: Think of a time where you had to make a big decision. For example, the choice between a job that pays more money versus another that pays less but gives more freedom. Do you remember how it felt when you were conflicted between these two choices? Weighing pros and cons, going back and forth? The way you resolved this was to finally decide which value was more important to you. For example: more money or more freedom. Most of us don't decide which value is most important to us until we're forced to make this decision. But if you want great customer service, you need to make this value choice up-front, and decide that your customer's happiness is your top priority, above company profitability, then make sure that everyone in the company knows this and acts upon it. You can't micro-manage the details of every possible scenario, so make sure everyone in the company knows that whenever they have to make decision about what is the right thing to do, always do what's best for the customer, what would make them the happiest, and don't worry about the company. The customer is more important than the company. -----3: Customer service is a profit center: Companies put so much energy into sales - getting people to buy - but they don't put as much effort into the customer experience after people buy. Anyone can see the reason to focus on getting customers to buy. It's obvious profit. But it takes some wisdom, experience, and long-term thinking to understand that keeping your existing customers thrilled is even more profitable. Customer service is not an expense to be lessened. It's a core profit center, like sales. It's something you put the best people on, not the cheapest. You've heard the old business truism that it's 5 times harder to get a new client than it is to get repeat business from an existing client, so this is where you put it into practice. Hire the sweetest most charming people and make sure they have all the time in the world to spend with your clients, making sure they're so heard, and so happy with your service, that they'll tell everyone they know. Hire enough people so that they have the time to pick up the phone, instead of routing people into an automated system. If they're so busy that their communications are getting too succinct, it’s time to hire another. It's worth it. -----4: Every interaction is your moment to shine: Probably only 1% of your customers or clients ever bother to make a customer service interaction. So when they do, this is your time to shine. Three minutes spent talking with them is going to shape their impression of your company more than your name, price, design, website, or features all combined. This is your shining moment to be the best you can be, to blow them away with how cool it was to contact you. If your customer service is taught to be efficient, it sends the message, 'I don’t really want to talk with you. Let's get this over with quick.' Since that's what everyone else does, do the opposite. Take a few inefficient minutes to get to know anyone who contacts you. For example, at CD Baby, if someone would call, saying, 'I'd like to talk with someone about selling my music through you,' we’d say, 'Sure. I can help. What's your name? Cool. Got a website? Can I see it? Is that you on the home page there? Very cool. Is that a real Les Paul? Awesome. Here, let me listen to a bit of the music. Nice, I like what you're doing. Very syncopated. Great groove. Anyway... so... what would you like to know?' I can tell you from my own experience of being a self-promoting musician for 15 years that it's SO hard to get anyone to listen to your music. So when someone takes even a couple minutes to listen to you, it's so touching that you remember it for life. This isn't some sales technique, it's just good human behavior. It makes life better. It makes work more fun. It's the right thing to do. And it pays off. When people would call to buy music, we'd ask them where they heard of the artist, not in some monotonous scripted way, but as part of engaging the customer in a little conversation, sincerely interested in the details, maybe asking if they often discover new music that way, or whatever. Then we'd include these details in the order on the backend, so the musician could see it, too. It helped the musician be more connected to their fans, and helped both them and us understand why people were buying music. Imagine what you'd do if Paul McCartney called. You'd drop everything, gush some praise, be thrilled that he'd contact you at all, and give him all the time in the world for whatever he wants. So that's how we should treat everyone that contacts us. Why not? You don't have time? Make time. It's how everyone deserves to be treated. You know there's research that says that we don't smile because we're happy. We smile first, and the physical act of smiling makes us happy. So I think the act of acting your best, being sincerely interested in others, taking the time to make each person happy, even if you weren't in the mood at first, is a great way of actually being your best. -----5: Lose every fight: Customer service often starts when someone has a problem, and is upset. But kind of like you need to feel secure for your business to be generous, you need to feel secure enough to lose every fight. Whenever they're upset, let them know that they were right, and the company was wrong. They win. You lose. And you're prepared to do whatever it takes to make them happy again. I'm saying this, but let's admit that it's so hard to turn off our human nature to feel things are directed at us - to lash back, and show them they're wrong, to not lose this fight. Occasionally, still, I start typing a response that's not so nice, but after years of getting burned for doing that, I catch myself, and replace it with something angelic instead. But you know that scene in the movies, where someone is saying something nasty or secret, and then realizes their microphone is on, so they immediately straighten up, correct themselves, and say the publicly-acceptable thing instead? Well, your microphone is on. There is no private communication in customer service. Anything you say is likely to be put onto someone’s blog or Facebook, retweeted, and seen by everyone. So you must be the best version of yourself. You must let them win every fight. You must humbly bow to your superior, and make them happy. And kinda like I said about how smiling makes you happy, I think the act of doing this every day is very peaceful. It feels like daily empathy practice. Over the years, my company had some huge evangelists: people who loudly told everyone they met that they absolutely must use CD Baby to sell or buy their music. Funny thing is, when I'd look back through that person's history of communication, I'd often find out that the first time they contacted us, they were loudly upset about some problem. I think the lesson learned is that loud people are loud people, whether complaining or praising, so when you get some loud complaint, take it as an opportunity to do whatever it takes to make them so happy that they become a loud evangelist. -----6: Rebelliously right the wrongs of the world: You know there's this little passive-aggressive move we all do, when we don't like how someone is behaving, we instinctively 'take the high road' to show them how to behave? Like if someone is talking too loudly in a quiet place, you speak extra-quiet to them. If someone is being a complete slob, you clean up your zone before confronting them. It's a kind of defiant act that says, 'No. You're doing it wrong. Here. Watch me. I'll show you how it's done.' Well, I think your business is your little part of the world where you can right all the wrongs of the world, and show them all how it's done. To do this, you need to be rebellious. Don't follow norms. Don't do what the other businesses are doing. Instead, think of the worst you’ve experienced, and do the opposite. Show them how wrong they were. It's very cathartic." - Derek Sivers
Founder and former president of CD Baby - an online CD store for independent musicians, entrepreneur, programmer and avid student of life. Quote from his website 2014-06-29. [https://sivers.org/cs ]
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[Quote No.51947] Need Area: Work > Service
"[A story - with a message: when you decide to care for and help others you often also in the process care for and help yourself.] - The Fire - A couple, whom we shall call John and Mary, had a nice home and two lovely children, a boy and a girl. John had a good job and had just been asked to go on a business trip to another city and would be gone for several days. It was decided that Mary needed an outing and would go along too. They hired a reliable woman to care for the children and made the trip, returning home a little earlier than they had planned. As they drove into their home town feeling glad to be back, they noticed smoke, and they went off their usual route to see what it was. They found a home in flames. Mary said, 'Oh well it isn't our fire, let's go home.' But John drove closer and exclaimed, 'That home belongs to Fred Jones who works at the plant. He wouldn't be off work yet, maybe there is something we could do.' 'It has nothing to do with us.' Protested Mary. 'You have your good clothes on. Let's not get any closer.' But John drove up and stopped and they were both horror stricken to see the whole house in flames. A woman on the lawn was in hysterics screaming, 'The children! Get the children!' John grabbed her by the shoulder saying, 'Get a hold of yourself and tell us where the children are!' 'In the basement,' sobbed the woman, 'down the hall and to the left.' In spite of Mary's protests John grabbed the water hose and soaked his clothes, put his wet handkerchief on his head and bolted for the basement which was full of smoke and scorching hot. He found the door and grabbed two children, holding one under each arm like the football player he was. As he left he could hear some more whimpering. He delivered the two badly frightened and nearly suffocated children into waiting arms and filled his lungs with fresh air and started back asking how many more children were down there. They told him two more and Mary grabbed his arm and screamed, 'John! Don't go back! It's suicide! That house will cave in any second!' But he shook her off and went back by feeling his way down the smoke filled hallway and into the room. It seemed an eternity before he found both children and started back. They were all three coughing and he stooped low to get what available air he could. As he stumbled up the endless steps the thought went through his mind that there was something strangely familiar about the little bodies clinging to him, and at last when they came out into the sunlight and fresh air, he found that he had just rescued his own children. The baby-sitter had left them at this home while she did some shopping." - Unknown

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[Quote No.51988] Need Area: Work > Service
"[A story - with a message about serving others as you would like to be served by giving your best each and every day.] - The Builder - An elderly carpenter was ready to retire. He told his employer-contractor of his plans to leave the house building business and live a more leisurely life with his wife enjoying his extended family. He would miss the paycheck, but he needed to retire. They could get by. The contractor was sorry to see his good worker go and asked if he could build just one more house as a personal favor. The carpenter said yes, but in time it was easy to see that his heart was not in his work. He resorted to shoddy workmanship and used inferior materials. It was an unfortunate way to end his career. When the carpenter finished his work and the builder came to inspect the house, the contractor handed the front-door key to the carpenter. 'This is your house,' he said, 'my gift to you.' What a shock! What a shame! If he had only known he was building his own house, he would have done it all so differently. Now he had to live in the home he had built none too well. So it is with us. We sometimes serve others in a distracted way with less than our best effort. If the situation were reversed we would not appreciate that half-hearted service and what it produced and therefore we have failed the golden rule and so failed our customer, our boss, our team-mates and ourselves and our true, best potential." - Seymour@imagi-natives.com

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[Quote No.52025] Need Area: Work > Service
"[A true story - with a message about adding more sensory excitement to what you do for others so they enjoy it and discuss it more.] - Sizzle! Sizzle! - Everyone likes excitement. When people bubble with personal energy, others enjoy being around them. Business firms like to hire a staff that brings zest to the establishment. Some national restaurant chains, for example, train their staff to form an impromptu ensemble and sing 'Happy Birthday' or 'Happy Anniversary' to their customers on special occasions. It produces more than noise. People keep coming back. One restaurant, knowing how people respond to excitement, devised a special plan. When a customer ordered a steak dinner, the chef placed the meal on a hot steel plate. Then, just before the waiter left the kitchen, he would drop an ice cube on the platter. The waiter was instructed, 'Walk slowly to the table. We want everyone to hear the sound of that hot platter.' It wasn't the steak that was sizzling, but the ice. The plan worked like instant advertising. If customers were in the process of ordering, they'd hear that sound and choose a steak. The sizzle produced the sale. Today, think creatively. Ask yourself, 'How can I add some excitement to what I plan to deliver?'" - Neil Eskelin

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[Quote No.52067] Need Area: Work > Service
"[Poem: 'Do A Kindness Quick']

Are you almost disgusted with life, little man?
I'll tell you a wonderful trick,
That will bring you contentment, if anything can,
Do something for somebody, quick!

Are you awfully tired with play, little girl?
Wearied, discouraged, and sick, -
I'll tell you the loveliest game in the world,
Do something for somebody quick!

Though it rains like the rain of the flood, little man,
And the clouds are forbidding and thick,
You can make the sun shine in your soul, little man,
Do something for somebody, quick!

Though the stars are like brass overhead, little girl,
And the walks like a well-heated brick,
And our earthly affairs in a terrible whirl,
Do something for somebody, quick!

" - Unknown

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[Quote No.52103] Need Area: Work > Service
"[A true story - with a message about honesty and treating others fairly and by the Golden Rule so that they are treated as you would want to be treated in the same circumstances.] - Honest Abe - We celebrate Abraham Lincoln's birthday (February 12), and we should. Lincoln was one of the few great men who really was great. Before he became president, Lincoln spent twenty years as an unsuccessful Illinois lawyer -- at least he was unsuccessful in financial terms. But when you measure the good he did, he was very rich indeed. Legends are often untrue, but Lincoln was the real thing. ...During his years as a lawyer, there were hundreds of documented examples of his honesty and decency. For example, Lincoln didn't like to charge people much who were as poor as he was. Once a man sent him twenty-five dollars, but Lincoln sent him back ten of it, saying he was being too generous. He was known at times to convince his clients to settle their issue out of court, saving them a lot of money, and earning himself nothing. An old woman in dire poverty, the widow of a Revolutionary soldier, was charged $200 for getting her $400 pension. Lincoln sued the pension agent and won the case for the old woman. He didn't charge her for his services and, in fact, paid her hotel bill and gave her money to buy a ticket home! He and his associate once prevented a con man from gaining possession of a tract of land owned by a mentally ill girl. The case took fifteen minutes. Lincoln's associate came to divide up their fee, but Lincoln reprimanded him. His associate argued that the girl's brother had agreed on the fee ahead of time, and he was completely satisfied. 'That may be,' said Lincoln, 'but I am not satisfied. That money comes out of the pocket of a poor, demented girl; and I would rather starve than swindle her in this manner. You return half the money at least, or I'll not take a cent of it as my share.' He was a fool, perhaps, by certain standards. He didn't have much, and it was his own fault. But he was a good human being by anyone's standards and I'm glad we celebrate his birthday. Honesty makes you feel good about yourself and creates trust in others. It improves your relationship with yourself and with others. It's not much in fashion these days to talk about the benefits of honesty and decency, but the benefits are there and they are valuable and worth the trouble. Lincoln didn't talk much about religion, even with his best friends, and he didn't belong to any church. But he once confided to a friend that his religious code was the same as an old man he knew in Indiana, who said, 'When I do good, I feel good, and when I do bad, I feel bad, and that's my religion.' Honesty. It may be corny, but it's the finest force for good in the world, and it always will be. Do some honest good in the world." - Adam Khan
'Self-Help Stuff That Works'
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[Quote No.52113] Need Area: Work > Service
"[A true story - with a message about honesty, service and following the Golden Rule of treating others as you would like to be treated in the same circumstances.] - Why Lincoln Was Called 'Honest Abe' - In managing the country store, as in everything that he undertook for others, Lincoln did his very best. He was honest, civil, ready to do anything that should encourage customers to come to the place, full of pleasantries, patient, and alert. On one occasion, finding late at night, when he counted over his cash, that he had taken a few cents from a customer more than was due, he closed the store, and walked a long distance to make good the deficiency. At another time, discovering on the scales in the morning a weight with which he had weighed out a package of tea for a woman the night before, he saw that he had given her too little for her money. He weighed out what was due, and carried it to her, much to the surprise of the woman, who had not known that she was short in the amount of her purchase. Innumerable incidents of this sort are related of Lincoln, and we should not have space to tell of the alertness with which he sprang to protect defenseless women from insult, or feeble children from tyranny; for in the rude community in which he lived, the rights of the defenseless were not always respected as they should have been. There were bullies then, as now." - Noah Brooks
'Good Stories for Great Holidays'
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[Quote No.52133] Need Area: Work > Service
"[A story - with a message about doing more than necessary in order to grow and succeed!] - Learn and Earn - Jing and Chuan joined a wholesale company together just after graduation. Both worked very hard. After several years, the boss promoted Jing to sales executive but Chuan remained a sales rep. One day Chuan could not take it anymore, so he tendered his resignation and complained to the boss that he did not value the hardest working staff, but only promoted those who flattered him. The boss knew that Chuan had worked very hard for all the years, but in order to help Chuan realise the difference between him and Jing, the boss asked Chuan to do something for him. He asked him to go and find out if anyone was selling watermelon in the market? Chuan returned and said yes. The boss then asked how much were they selling it per kg? Chuan went back to the market to ask and returned to inform boss they were selling the watermelon for $12 per kg. The boss then told Chuan to watch what happens when I ask Jing the same original question? Jing went to the market, returned and said to the boss, 'Only one person was selling watermelon. He was selling it for $12 per kg or $100 for 10 kg. He has an inventory of 340 melons. On the table he had 58 melons, with each melon weighing about 15 kg. They were bought from the South two days ago so they are fresh and their quality and taste is good. Chuan was very impressed and realised the difference between himself and Jing and the difference between the service, quantity, quality and effort, required between a sales representative and a sales executive. He decided not to resign but to learn from Jing." - Unknown

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[Quote No.52153] Need Area: Work > Service
"[A story - with a message about how we see our lives and how this effects our behaviour and feelings.] - The Man of La Mancha - 'The Man of La Mancha', a musical made in 1972, is based on the story 'Don Quixote' by Miguel de Cervantes. It's an entertaining story, but it's also profound. Don Quixote sees the world as a quest, as an adventure, and he sees a poor kitchen maid as a lady of unsurpassed beauty and chastity. He dreams the impossible dream, he fights the unbeatable foe, he looks at life as a challenge to do good in the face of evil and make the world a better place. He wants to dedicate his victories to the kitchen maid, his Lady. She is bitter about life, full of anger. ‘Why do you do these things?’ she asks him. ‘What things?’ She bursts out in frustration, ‘It's ridiculous, the things you do!’ He answers simply, ‘I come into a world of iron to make a world of gold.’ ‘The world's a dung heap,’ she says, ‘and we are maggots that crawl on it.’ Two different stories, same objective reality. Yet one lives in a life of nobility and beauty and adventure, and the other lives in filth and misery and hatred. What kind of story do you live? Is it heroic? Or is it weak? Do you have a sense of destiny? Or do you have a sense of emptiness? What do you think is your destiny? The destiny of Earth? The destiny of the human race? The story you tell yourself -- the myth within which you live your life -- strongly affects your feelings and the ultimate outcome of your life. And it can change. You can change it deliberately!" - Adam Khan
'Self-Help Stuff That Works'
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[Quote No.52186] Need Area: Work > Service
"The aim (of education) must be the training of independently acting and thinking individuals who, however, can see in the service to the community their highest life achievement! " - Albert Einstein

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[Quote No.52188] Need Area: Work > Service
"[A story - with a message about the importance of leading through the Golden Rule where you treat others as you would want to be treated in the same circumstances.] - The Beggar King - Once there was a time, according to legend, when Ireland was ruled by a king who had no son. The king sent out his courtiers to post notices in all the towns of his realm. The notices advised that every qualified young man should apply for an interview with the king as a possible successor to the throne. However, all such candidates must have one qualification: They must love their fellow human beings. The young man about whom this legend centers saw a notice and reflected that he loved his neighbors. But two things stopped him; he was so poor that he had no clothes that would be presentable in the sight of the king; nor did he have the funds to buy provisions for the long journey to the castle. So the young man begged here, and borrowed there, finally managing to scrounge enough money for the appropriate clothes and the necessary supplies. Properly attired and well-suited, the young man set out on his quest, and had almost completed the journey when he came upon a poor beggar by the side of the road. The beggar sat trembling, clad only in tattered rags. His extended arms pleaded for help. His weak voice croaked, ‘I'm hungry and cold. Please help me... please?’ The young man was so moved by this beggar's need that he immediately stripped off his new clothes and put on the tattered threads of the beggar. Without a second thought he gave the beggar all his provision as well. Then, somewhat hesitantly, he continued his journey to the castle dressed in the rags of the beggar, lacking provisions for his return trek home. Upon his arrival at the castle, a king's attendant showed him in to the great hall. After a brief respite to clean off the journey's grime, he was finally admitted to the throne room of the king. The young man bowed low before his majesty. When he raised his eyes, he gaped in astonishment. ‘You... it's you! You're the beggar by the side of the road.’ ‘Yes,’ the king replied with a twinkle, ‘I was that beggar.’ ‘But...bu...bu... you are not really a beggar. You are the king for real. Well, then, why did you do this to me?’ the young man stammered after gaining more of his composure. ‘Because I had to find out if you genuinely love your fellow human beings,’ said the king. ‘I knew that if I came to you as king, you would have been impressed by my gem-encrusted golden crown and my royal robes. You would have done anything I asked of you because of my regal character. But that way I would never have known what is truly in your heart. So I used a ruse. I came to you as a beggar with no claims on you except for the love in your heart. And I discovered that you sincerely do love your fellow human beings. You will be my successor,’ promised the king. ‘You will inherit my kingdom.’ " - Unknown

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[Quote No.52299] Need Area: Work > Service
"I think a hero is any person really intent on making this a better place for all people." - Maya Angelou
American writer
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[Quote No.52326] Need Area: Work > Service
"Every man should make up his mind that if he expects to succeed, he must give an honest return for the other man's dollar." - Edward Harriman

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[Quote No.52349] Need Area: Work > Service
"Happiness is a perfume you cannot pour on others without getting a few drops on yourself." - Ralph Waldo Emerson

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[Quote No.52665] Need Area: Work > Service
"[Poem:- about ethics and morality, character and self-esteem, service and leadership]

'The Bridge Builder'

An old man going a lone highway,
Came, at the evening, cold and grey,
To a chasm, vast, and deep, and wide,
Through which was flowing a sullen tide.
The old man crossed in the twilight dim;
The sullen stream had no fears for him;
But he turned, when safe on the other side,
And built a bridge to span the tide.

'Old Man,' said a fellow pilgrim, near,
'You are wasting your strength with building here;
Your journey will end with the ending day;
You never again must pass this way;
You have crossed the chasm, deep and wide -
Why build you this bridge at eventide?'

The builder lifted his old grey head:
'Good friend, in the path I have come,' he said
'There followeth after me today
A youth, whose feet must pass this way.
This Chasm, which has been naught to me,
To that fair-haired youth may a pitfall be.
He to must cross in the twilight dim;
Good friend, I am building the bridge for him.'

" - Will Allen Dromgoole

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[Quote No.52737] Need Area: Work > Service
"[Poem:]

'The Giving Tree'

Once there was a tree....
and she loved a little boy.
And everyday the boy would come
and he would gather her leaves
and make them into crowns
and play king of the forest.
He would climb up her trunk
and swing from her branches
and eat apples.
And they would play hide-and-go-seek.
And when he was tired,
he would sleep in her shade.
And the boy loved the tree....
very much.
And the tree was happy.
But time went by.
And the boy grew older.
And the tree was often alone.
Then one day the boy came to the tree
and the tree said, ‘Come, Boy, come and
climb up my trunk and swing from my
branches and eat apples and play in my
shade and be happy.’
‘I am too big to climb and play’ said
the boy.
‘I want to buy things and have fun.
I want some money?’
‘I'm sorry,’ said the tree, ‘but I
have no money.
I have only leaves and apples.
Take my apples, Boy, and sell them in
the city. Then you will have money and
you will be happy.’
And so the boy climbed up the
tree and gathered her apples
and carried them away.
And the tree was happy. But the boy stayed away for a long time....
and the tree was sad.
And then one day the boy came back
and the tree shook with joy
and she said, ‘Come, Boy, climb up my trunk
and swing from my branches and be happy.’
‘I am too busy to climb trees,’ said the boy.
‘I want a house to keep me warm,’ he said.
‘I want a wife and I want children,
and so I need a house.
Can you give me a house?’
‘I have no house,’ said the tree.
‘The forest is my house,
but you may cut off
my branches and build a
house. Then you will be happy.’

And so the boy cut off her branches
and carried them away
to build his house.
And the tree was happy.
But the boy stayed away for a long time.
And when he came back,
the tree was so happy
she could hardly speak.
‘Come, Boy,’ she whispered,
‘come and play.’
‘I am too old and sad to play,’
said the boy.
‘I want a boat that will
take me far away from here.
Can you give me a boat?’
‘Cut down my trunk
and make a boat,’ said the tree.
‘Then you can sail away...
and be happy.’
And so the boy cut down her trunk
and made a boat and sailed away.
And the tree was happy
... but not really.

And after a long time
the boy came back again.
‘I am sorry, Boy,’
said the tree,’ but I have nothing
left to give you -
My apples are gone.’
‘My teeth are too weak
for apples,’ said the boy.
‘My branches are gone,’
said the tree. ‘You
cannot swing on them - ‘
‘I am too old to swing
on branches,’ said the boy.
‘My trunk is gone,‘ said the tree.
‘You cannot climb - ‘
‘I am too tired to climb’ said the boy.
‘I am sorry,’ sighed the tree.
‘I wish that I could give you something....
but I have nothing left.
I am just an old stump.
I am sorry....’
‘I don't need very much now,’ said the boy.
‘just a quiet place to sit and rest.
I am very tired.’
‘Well,’ said the tree, straightening
herself up as much as she could,
‘well, an old stump is good for sitting and resting
Come, Boy, sit down. Sit down and rest.’
And the boy did.
And the tree was happy.

" - Shel Silverstein
(1930 - 1999), Sheldon Allan 'Shel' Silverstein was an American poet, singer-songwriter, cartoonist, screenwriter, and author of children's books.
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[Quote No.52801] Need Area: Work > Service
"[Poem: about being of service and making a contribution however small]

'Your Mission'

If you cannot on the ocean,
Sail among the swiftest fleet,
Rocking on the highest billows,
Laughing at the storms you meet,

You can stand among the sailors,
Anchored yet within the bay;
You can lend a hand to help them,
As they launch their boats away

If you are too week to journey
Up the mountain, steep and high,
You can stand within the valley,
While the multitude go by.

You can chant in happy measure,
As they slowly pass along;
Though they may forget the singer,
They will not forget the song.

If you have not gold and silver
Ever ready to command,
If you cannot toward the needy
Reach an ever-open hand,

You can visit the afflicted,
O'er the erring you can weep;
You can be a true disciple,
Sitting at the Savior's feet.

If you cannot in a conflict
Prove yourself a soldier true,
If where the fire and smoke are thickest
There's no work for you to do,

When the battle field is silent,
You can go with careful tread;
You can bear away the wounded,
You can cover up the dead.

Do not stand then idly waiting
For some greater work to do;
Fortune is a lazy goddess,
She will never come to you.

Go and toil in any vineyard
Do not fear to do or dare;
If you want a field of labor,
You can find it anywhere.

" - Ellen M. Huntington Gates
(1835 - 1920), writer and poet. [refer http://reelyredd.com/web/index.php?option=com_flexicontent&view=items&id=129:ellen-mh-gates-whos-who-poet ]
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[Quote No.52860] Need Area: Work > Service
"[Poem: about the importance of what you focus your imagination, attention and energy on.]

'Thinking Happiness'

...

Think of the service you may render,
Not of serving self alone;
Think of the happiness of others
And in this you'll find your own.

" - Robert E. Farley
Poet
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[Quote No.52928] Need Area: Work > Service
"[Poem: about the power of what you are thinking to be communicated to those around you.]

'You Never Can Tell'

...

You never can tell what your thoughts will do,
In bringing you hate or love;
For thoughts are things, and their airy wings
Are swifter than carrier doves.
They follow the law of the universe –
Each thing must create its kind,
And they speed o’er the track to bring you back
Whatever went out from your mind.

" - Ella Wheeler Wilcox

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[Quote No.52953] Need Area: Work > Service
"[Poem:]

'On Work'

And what is it to work with love?
It is to weave the cloth with threads drawn from your heart,
even as if your beloved were to wear that cloth.
It is to build a house with affection,
even as if your beloved were to dwell in that house.
It is to sow seeds with tenderness and reap the harvest with joy,
even as if your beloved were to eat the fruit.
It is to charge all things you fashion with a breath of your own spirit,
And to know that all the blessed dead
are standing about you and watching.

...

Work is love made visible.

...

" - Kahlil Gibran

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[Quote No.52973] Need Area: Work > Service
"[Poem: about daily kindness, service and trying to make the world even just a little better because of our presence.]

'Morning Prayer'

Let me to-day do something that shall take
A little sadness from the world's vast store,
And may I be so favored as to make
Of joy's too scanty sum a little more.
Let me not hurt, by any selfish deed
Or thoughtless word, the heart of foe or friend;
Nor would I pass, unseeing, worthy need,
Or sin by silence when I should defend.
However meager be my worldly wealth
Let me give something that shall aid my kind,
A word of courage, or a thought of health,
Dropped as I pass for troubled hearts to find.
Let me to-night look back across the span
'Twixt dawn and dark, and to my conscience say --
Because of some good act to beast or man --
'The world is better that I lived to-day.'

" - Ella Wheeler Wilcox

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[Quote No.52999] Need Area: Work > Service
"[Poem: about the benefits of ethics, morality, the 'Golden Rule' (treating others as you'd like to be treated in their situation = reciprocity), service, kindness and charity to all concerned]

'The Beggar'

The Day was one of weariness
With no bright interlude;
I was fatigued by homely tasks
Bereft of fortitude.

Night's shadows brought a deeper gloom
And when a sudden knock
Upon the door came startling me,
Trembling, I turned the lock.

There stood a tired, dejected man
Who humbly asked for bread,
And in his countenance there was
No thing to fear or dread.

For meekness and humility
Were stamped upon his face
As though some sorrow's heavy weight
Had passed and left its trace.

Forgetting care, I turned to fetch
A plate of meat and bread;
By serving him somehow my heart
Was strangely comforted.

And evil tales of vagrant folk
All vanished when he said:
'I thank you for this kindly act,'
Then bowed and trudged ahead...

Did he know that I too had begged
But not for earthly bread
That when I gave him food and drink
My spirit had been fed?

" - Margaret E. Bruner

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[Quote No.53088] Need Area: Work > Service
"[Poem: about trying to serve others as well as we can, regardless of the way that we serve]

'The Common Tasks'

The common tasks are beautiful if we
Have eyes to see their shining ministry.
The ploughman with his share deep in the loam;
The carpenter whose skilled hands build a home;
The gardener working with reluctant sod,
Faithful to his partnership with God -
These are the artisans of life. And, oh,
A woman with her eyes and cheeks aglore,
Watching a kettle, tending a scarlet flame,
Guarding a little child - there is no name
For this great ministry. But eyes are dull
That do not see that it is beautiful;
That do not see within the common tasks
The simple answer to the thing God asks
Of any child, a pride within His breast:
That at our given work we do our best.

" - Grace Noll Crowell

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[Quote No.53128] Need Area: Work > Service
"[Poem: about making a contribution to improving future society]

'The Road Of Masonry'

Men build a road of Masonry
Across the hills and dales,
Unite the prairie and the sea,
The mountains and the vales,
They cross the chasm, bridge the stream,
They point to where the turrets gleam,
And many men for many a day
Who seek the heights shall find the way.

Men build a road of Masonry,
But not for self they build:
With footsteps of humanity
The hearts of men are thrilled.
This music makes their labor sweet:
The endless tramp of other feet,
The thought that men shall travel thus
An easier road because of us.

We build the road of Masonry
With other men in mind;
We do not build for you and me,
We build for all mankind.
We build a road! - remember, men,
Build not for Now, but build for Then,
And other men who walk the way
Shall find the road we built today.

Who builds the road of Masonry,
Though small or great his part,
However hard the task may be,
May toil with singing heart.
For it is something, after all,
When muscles tire and shadows fall,
To know that other men shall bless
The builder for his faithfulness.

" - Douglas Malloch
(1877 – 1938) American poet, short-story writer and Associate Editor of American Lumberman, a trade paper in Chicago.
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[Quote No.53183] Need Area: Work > Service
"[Poem:- about giving your best at work - not resenting the boss or shirking any work - because in the long run you are 'self-employed and selling your services' and therefore the person you hurt most is yourself, through lost appreciation, promotions, income, learning, personal growth, self-satisfaction, etc.]

'Who Is Your Boss?'

'I work for someone else,' he said;
'I have no chance to get ahead.
At night I leave the job behind;
At morn I face the same old grind.
And everything I do by day
Just brings to me the same old pay.
While I am here I cannot see
The semblance of a chance for me.'

I asked another how he viewed
The occupation he pursued.
'It's dull and dreary toil,' said he,
'And brings but small reward to me.
My boss gets all the profits fine
That I believe are rightly mine.
My life's monotonously grim
Because I'm forced to work for him.'

I stopped a third young man to ask
His attitude towards his task.
A cheerful smile lit up his face;
'I shan't be always in this place,'
He said, 'because some distant day
A better job will come my way.'
'Your boss?' I asked, and answered he:
'I'm going to make him notice me.'

'He pays me wages and in turn
That money I am here to earn,
But I don't work for him alone;
Allegiance to myself I own.
I do not do my best because
It gets me favors or applause --
I work for him, but I can see
That actually I work for me.

'It looks like business good to me
The best clerk on the staff to be.
If customers approve my style
And like my manner and my smile
I help the firm to get the pelf,
But what is more I help myself.
From one big thought I'm never free:
That every day I work for me.'

Oh, youth, thought I, you're bound to climb
The ladder of success in time.
Too many self-impose the cross
Of daily working for a boss,
Forgetting that in failing him
It is their own stars that they dim.
And when real service they refuse
They are the ones who really lose.

" - Edgar A. Guest

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[Quote No.53288] Need Area: Work > Service
"[Poem: about being kind and serving others]

'Let Me To-Day Do Something'

Let me to-day do something that shall take
A little sadness from the world's vast store.
And may I be so favoured as to make
Of joy's too scanty sum a little more

" - Ella Wheeler Wilcox

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[Quote No.53502] Need Area: Work > Service
"[Poem: about what you choose to do with your life, namely help or hinder others now and in the future.]

'A Bag of Tools'

Isn’t it strange
That princes and kings,
And clowns that caper
In sawdust rings,
And common people
Like you and me
Are builders for eternity?

Each is given
A bag of tools,
A shapeless mass,
A book of rules.
And each must make –
Ere life is flown
A stumbling block
Or a steppingstone

" - R. L. Sharpe
(1870-1950)
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[Quote No.53591] Need Area: Work > Service
"What do we live for if it is not to make life less difficult for each other?" - George Eliot
(1819 - 1880) George Eliot was the pen-name of Mary Ann Evans, an English novelist, journalist, translator and one of the leading writers of the Victorian era.
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[Quote No.53755] Need Area: Work > Service
"[Poem: 'Customer Service Is...']

Customer Service Is...

Accessible and accountable.
Being ready, willing and able.
Commitment to excellence.
Doing it right the first time.
Enthusiastic and empathic.
Follow up and follow through.
Going the extra mile.
Honorable and trustworthy.
Inspired from top to bottom.
Joyfully doing 'whatever it takes.'
Knowledgeable and resourceful.
Living by the Golden Rule.
Maintaining the highest standards.
Never an accident.
Orchestrated, integrated effort.
Paying attention to details.
Quick to find solutions.
Realizing and treasuring goodwill.
Satisfaction served with a smile.
Thankful for your business.
Underpromising and overdelivering.
Valuing and incorporating feedback.
Worth its weight in gold.
Xtraordinary responsiveness.
Yearning to exceed expectations.
Zestfully looking to improve.

" - Meiji Stewart
www.ABCPoems.com
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[Quote No.53894] Need Area: Work > Service
"Wherever we look upon this earth, the opportunities take shape within the problems [because the opportunities are to solve the problems for ourselves and for others. The latter service that can become a successful business if they are willing to pay more for it than it costs to deliver it]." - Nelson Rockefeller
(1908 - 1979), Nelson Aldrich Rockefeller was an American businessman, philanthropist, public servant, and politician. He served as the 41st Vice President of the United States under President Gerald Ford, and as the 49th Governor of New York.
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[Quote No.53938] Need Area: Work > Service
"It still holds true that man is most uniquely human when he turns [others] obstacles into opportunities [to be of service for a profit]." - Eric Hoffer

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[Quote No.54068] Need Area: Work > Service
"To pity distress is but human; to relieve it is Godlike!" - Horace Mann
(1796 - 1859)
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[Quote No.54099] Need Area: Work > Service
"[Vocation and career:] Not what we say about our blessings [interests, talents and opportunities] but how we use them [especially in service to our own and others needs], is the true measure of our thanksgiving." - W. T. Purkiser

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[Quote No.54158] Need Area: Work > Service
"...what is done in love is well done." - Vincent van Gogh
Dutch artist
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[Quote No.54227] Need Area: Work > Service
". . . in the final analysis, both the employer and his employee are EMPLOYED BY THE PUBLIC THEY SERVE. If they fail to serve well, they pay by the loss of their privilege of serving!" - Napoleon Hill
‘Think and Grow Rich’ [http://www.sacred-texts.com/nth/tgr/index.htm ]
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[Quote No.54252] Need Area: Work > Service
"Life is more accurately measured by the lives you help than the things you acquire." - Saying

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[Quote No.54263] Need Area: Work > Service
"[A story - with a message about helping others:] 'The King's Highway' Once upon a time, a king had a great highway built for the people who lived in his kingdom. After it was completed, but before it was opened to the public, the king decided to have a contest. He invited as many of his subjects as desired to participate. The challenge was to see who could travel the highway the best, and the winner was to receive a box of gold. On the day of the contest, all the people came. Some of them had fine chariots; some had fine clothing and fancy food to make the trip a luxurious journey. Some wore their sturdiest shoes and ran along the highway on their feet to show their skill. All day they travelled the highway, and each one, when he arrived at the end, complained to the king about a large pile of rocks and debris that had been left almost blocking the road at one point, and that got in their way and hindered their travel. At the end of the day, a lone traveller crossed the finish line warily and walked over to the king. He was tired and dirty, but he addressed the king with great respect and handed him a small chest of gold. He said, 'I stopped along the way to clear a pile of rocks and debris that was blocking the road. This chest of gold was under it all. Please have it returned to its rightful owner.' The king replied, 'You are the rightful owner.' 'Oh no,' said the traveller. 'This is not mine. I've never known such money.' 'Oh yes,' said the king. 'You've earned this gold, for you won my contest. He who travels the road best is he who makes the road better for those who will follow.' Remember those words of wisdom as you travel the road of life!" - Unknown

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[Quote No.54284] Need Area: Work > Service
"[A true story - with a message about recognising an opportunity to serve others:] 'When You Solve A Problem For Yourself, See If The Solution Would Help Others' - 'The Story of Charles Darrow and his Wife' - Back in 1932 Charles Darrow was out of a job and broke, and his wife was expecting a baby. Although he was a heating engineer, there were no jobs available as The Great Depression was at its worst and Darrow and his wife were just barely subsisting on the few odd jobs he could get as a handyman. Things were bleak. Fate didn’t reckon with the courage of this man and his wife, however. They laughed at it, literally. In the evenings, to take their minds off their troubles, they made a little game in which they could pretend they were millionaires, recalling pleasant vacations in nearby Atlantic City. They reconstructed the area adjoining the boardwalk. Darrow carved hotels and houses out of small pieces of wood, and they called the game 'Monopoly'. Three years later, in 1935 the game was marketed by Parker Brothers, and Darrow and his wife became millionaires because they solved their problem of a cheap way to pass the time and shared the fun game with others; they allowed adversity to make them instead of break them." - Unknown

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[Quote No.54302] Need Area: Work > Service
"[A true story – with a message about seizing the opportunity to be of service:] Achievement comes to those who look for opportunities and then seize the moment with unwavering zeal. In the days of our Founding Fathers, Andrew Bradford held an enviable business contract. Despite its shoddy work, his company was endowed with the responsibility of doing the public printing for all of Pennsylvania. One day Bradford was asked to print an important address the governor was planning to make. Bradford put the document together in his usual careless, unimpressive manner. Realizing this sloppy product was the opportunity he had been waiting for, another young printer decided to seize the moment. He elegantly prepared and printed the speech, then forwarded it with his compliments to the governor and to each member of the assembly. The rest of the story is history. This unknown printer - Benjamin Franklin - was soon awarded the contract for all of Pennsylvania's public printing. Benjamin Franklin not only seized the moment but gave special attention to the quality of his work. These characteristics were the foundation for a long list of Franklin's further achievements." - Unknown

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[Quote No.54330] Need Area: Work > Service
"[A true story - with a message about becoming your best self and giving extraordinary service by always giving extra-ordinary effort:] - 'Going The Extra Mile' - I was 20 and had just finished my first degree when I asked my father's advice on how to approach the world of work. He had a long and distinguished career in the Indian Army and rose to become commander-in-chief of a million men. He was a soldier's soldier and his men adored him. His manner was strict and firm, but he was very friendly. He appreciated and trusted people and gave then freedom. ‘Come and see me in my office if you want to talk to me about work’ he said. So I made an appointment with his ADC and went to see him. He had a huge office and I felt very small. ‘You are starting out and you will be given a lot of tasks to fulfil’ he said. ‘The first thing is always to do something to the best of your ability. Then the second time you do it, give it that little bit extra’. What he was saying was: ‘Take the initiative; be innovative; be creative. Always go the extra mile.’" - Karan Bilimoria
Founder and chief executive of Cobra Beer.
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[Quote No.54334] Need Area: Work > Service
"[A true story - with a message about learning to be grateful that things are not worse and so becoming the cheerful, happy sort of person people like to be around:] 'Who you are speaks louder to me than anything you can say' - At the beginning of my 8:00 a.m. class one Monday at University of Nevada, Las Vegas (UNLV), I cheerfully asked my students how their weekend had been. One young man said that his weekend had not been very good. He'd had his wisdom teeth extracted. The young man then proceeded to ask me why I always seemed to be so cheerful. His question reminded me of something I'd read somewhere before: ‘Every morning when you get up, you have a choice about how you want to approach life that day’, I said to the young man. ‘I choose to be cheerful’. ‘Let me give you an example’, I continued. The other 60 students in the class ceased their chatter and began to listen to our conversation. As soon as I got there, I called AAA and asked them to send a tow truck. The secretary in the Provost's office asked me what had happened. ‘This is my lucky day’, I replied, smiling. ‘Your car breaks down and today is your lucky day??’ She was puzzled. ‘What do you mean?’ ‘I live 17 miles from here’, I replied. ‘My car could have broken down anywhere along the freeway. It didn't. Instead, it broke down in the perfect place: off the freeway, within walking distance of here. I'm still able to teach my class, and I've been able to arrange for the tow truck to meet me after class. If my car was meant to break down today, it couldn't have been arranged in a more convenient fashion.’ The secretary's eyes opened wide, and then she smiled. I smiled back and headed for class.' So ended my story to the students in my economics class at UNLV. I scanned the 60 faces in the lecture hall. Despite the early hour, no one seemed to be asleep. Somehow, my story had touched them. Or maybe it wasn't the story at all. In fact, it had all started with a student's observation that I was cheerful. A wise man once said: ‘Who you are speaks louder to me than anything you can say’. I suppose it must be so!" - Lee Ryan Miller
From his book ‘Teaching Amidst the Neon Palm Trees’. [Refer http://www.leeryanmiller.com/ ]
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[Quote No.54433] Need Area: Work > Service
"Happiness does not [primarily] come from things, it [fundamentally] comes from pride in what you do [and how well you do it for the good of yourself and those you serve]." - Mahatma Gandhi

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[Quote No.54451] Need Area: Work > Service
"What Does Life Want From You? - Viktor Frankl, a Jewish physician who spent the years of the Second World War in the concentration camps at Auschwitz and Dachau, related, 'I remember my dilemma in a concentration camp when faced with a man and a woman who were close to suicide; both had told me that they expected nothing more from life. I asked both my fellow prisoners whether the question was really what we expected from life. Was it not, rather, what life was expecting from us? I suggested that life was awaiting something from them.' The person who feels despair and discouragement is asking the wrong question. He asks what the world is giving him. As soon as he changes his question to what is the good [service] that he can do, he will always be able to find an answer." - Rabbi Zelig Pliskin
Quote from his book, 'Gateway to Happiness', p.374.
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[Quote No.54465] Need Area: Work > Service
"Service which is rendered without joy helps neither the one who serves nor the served, but all pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy." - Mahatma Gandhi
(1869 - 1948) Indian Nationalist Leader
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[Quote No.54499] Need Area: Work > Service
"America [which was founded on each individual's unalienable right to life, liberty and the pursuit of happiness and the rule of law and private property] recognizes no aristocracy save those who work. The badge of service is the sole requirement for admission to the ranks of our nobility." - Calvin Coolidge
Republican President of the United States of America between 1923 and 1929.
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[Quote No.54608] Need Area: Work > Service
"Divine is the task to relieve pain!" - Hippocrates

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[Quote No.54726] Need Area: Work > Service
"There is a loftier ambition than merely to stand high in the world! It is to stoop down and lift mankind a little higher!" - Henry van Dyke
(1852-1933), poet
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[Quote No.54828] Need Area: Work > Service
"The best way to cheer yourself is to try to cheer someone else up." - Mark Twain

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