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  Quotations - Customers  
[Quote No.35854] Need Area: Work > Customers
"[In a true, free market...] business depends entirely on the patronage of those who buy its products [and]... loses its power and its influence when it loses its customers." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35855] Need Area: Work > Customers
"It is not the Hollywood film corporation that pays the wages of a movie star; it is the [consumers] people who pay admission to the movies. And it is not the entrepreneurs of a boxing match who pay the enormous demands of the prize fighters; it is the [consumers] people who pay admission to the fight." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35884] Need Area: Work > Customers
"It is inherent in the nature of the capitalistic economy that, in the final analysis, the employment of the factors of production is aimed only toward serving the wishes of consumers... The capitalistic social order, therefore, is an economic democracy in the strictest sense of the word. In the last analysis, all decisions are dependent on the will of the people as consumers. Thus, whenever there is a conflict between the consumers views and those of the business managers, market pressures assure that the views of the consumers win out eventually... The capitalist system of production is an economic democracy in which every penny gives a right to vote. The consumers are the sovereign people. The capitalists, the entrepreneurs, and the farmers are the people's mandatories... The market economy/capitalism is a social system of consumers' supremacy." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35901] Need Area: Work > Customers
"Competition takes place among producers and sellers not only within each individual branch of production, but also between all related goods, and in the final analysis, between all economic goods... The sharper the competition, the better it serves its social function to improve economic production [and fulfill the needs and desires of the sovereign consumers]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35903] Need Area: Work > Customers
"The real bosses, in the capitalist system of market economy, are the consumers." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35905] Need Area: Work > Customers
"The consumers are merciless. They never buy in order to benefit a less efficient producer and to protect him against the consequences of his failure to manage better. They want to be served as well as possible. And the working of the capitalist system forces the entrepreneur to obey the orders issued by the consumers... who have the power to make poor suppliers rich and rich suppliers poor." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.35991] Need Area: Work > Customers
"The market is a democracy in which every penny gives a right to vote [as a consumer rather than as a citizen]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.36116] Need Area: Work > Customers
"The capitalist system of production is an economic democracy in which every penny gives a right to vote. The consumers are the sovereign people. The capitalists, the entrepreneurs, and the farmers are the people's mandatories!" - Ludwig von Mises
(1881 - 1973), economist and author, noted for advocating individual liberty and the free market.
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[Quote No.36117] Need Area: Work > Customers
"In the feudal society, men became rich by war and conquest and through the largess of the sovereign ruler. Men became poor if they were defeated in battle or if they fell from the monarch's good graces. In the capitalistic [free market, free choice] society, men become rich directly as the producer of consumers' goods [and in proportion to his quantity and quality of service, not to a monarch, but to his customers]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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[Quote No.36137] Need Area: Work > Customers
"The best thing for consumers is lots of competing providers. Why? Because when firms compete for your business they continually have to try to improve their products and services and reduce prices or else their potential customer will go to one of their competitors that can meet their needs better and more cheaply." - Seymour@imagi-natives.com

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[Quote No.37887] Need Area: Work > Customers
"Why should a business person be absolutely focussed on the customer and their needs and experiences? The answer is like the answer, the opposite type of person - ie who uses force and coercion rather than enticement and choice - the bank robber, Willie Sutton, gave when asked why he robbed banks...'Because that's where the money is!' " - Seymour@imagi-natives.com

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[Quote No.38137] Need Area: Work > Customers
"I look upon every day to be lost, in which I do not make a new acquaintance." - Samuel Johnson

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[Quote No.38362] Need Area: Work > Customers
"Learning from mistakes and constantly improving products is a key in all successful companies. Listening to customers is a big part of that effort! You have to study what customers say about their problems with your products and stay tuned into what they want, extrapolating from leading-edge buyers to predict future requirements." - Bill Gates

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[Quote No.38378] Need Area: Work > Customers
"Most of Charles Schwab's huge innovations have come from asking customers questions: What can we do better? How can we make your life easier? What new service or product would you like to see us offering?" - Dave Pottruck

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[Quote No.38454] Need Area: Work > Customers
"You don't hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news." - Thomas J. Watson
IBM executive
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[Quote No.39040] Need Area: Work > Customers
"...focus totally on customer satisfaction." - Sanjay Kumar

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[Quote No.39741] Need Area: Work > Customers
"[Keeping in touch with your customers is very important because...] Customer needs have an unsettling way of not staying satisfied for very long. " - Karl Albrecht

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[Quote No.39750] Need Area: Work > Customers
"Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. [A company only exists because of its customers. Therefore they are the most important thing; their needs and wants; their satisfaction.] " - Ross Perot

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[Quote No.39752] Need Area: Work > Customers
"Customer loyalty [and advocacy] is priceless." - Jeffrey Gitomer

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[Quote No.39756] Need Area: Work > Customers
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing." - John Russell
President, Harley Davidson Motorcycles.
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[Quote No.39764] Need Area: Work > Customers
"Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you [because they want their friends to have the best]." - Chip Bell
Founder Chip Bell Group
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[Quote No.39766] Need Area: Work > Customers
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." - Mahatma Gandhi

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[Quote No.39767] Need Area: Work > Customers
"What is a Customer? A customer is the most important person ever in this company - in person or by mail. A customer is not dependent on us, we are dependent on him. A customer is not an interruption of our work, he is the purpose of it. We are not doing a favor by serving him, he is doing us a favor by giving us the opportunity to do so. A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer. A customer is a person who brings us his wants. It is our job to handle them profitably to him, and to ourselves." - Leon Leonwood Bean
Adapted by Leon Leonwood Bean for the company he founded, L.L.Bean, from a quote by Mahatma Ghandi.
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[Quote No.39772] Need Area: Work > Customers
"For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base." - John Mackey

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[Quote No.39773] Need Area: Work > Customers
"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos
CEO Amazon.com
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[Quote No.39781] Need Area: Work > Customers
"Every company’s greatest assets are its customers, because without customers there is no company." - Michael LeBoeuf

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[Quote No.39785] Need Area: Work > Customers
"If you don’t genuinely like your customers, chances are they won’t buy!" - Thomas Watson
former CEO IBM
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[Quote No.39791] Need Area: Work > Customers
"The customer’s perception is your reality." - Kate Zabriskie

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[Quote No.39792] Need Area: Work > Customers
"Revolve your world around the customer and more customers will revolve around you." - Heather Williams

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[Quote No.39808] Need Area: Work > Customers
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton
Founder of Wal-Mart
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[Quote No.39836] Need Area: Work > Customers
"Get your customers involved in your business. [Help them feel that it's 'theirs', which in a way it is.] Make them your partners [in helping you meet their needs] and they'll never [need to] leave you." - Kevin Stirtz

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[Quote No.39858] Need Area: Work > Customers
"Our greatest asset is the customer! Treat each customer as if they are the only one!" - Laurice Leitao

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[Quote No.39869] Need Area: Work > Customers
"The customer is why you go to work. If they go away, you do, too." - David Haverford

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[Quote No.39885] Need Area: Work > Customers
"Treat every customer as if they sign your paycheck…because they do!" - Unknown

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[Quote No.39894] Need Area: Work > Customers
"When you start viewing your customers as interruptions, you're going to have problems." - Kate Zabriskie

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[Quote No.40155] Need Area: Work > Customers
"[The customer is really the employer, not the owner of the business, the capitalist, although it may superficially appear that way at first. For example...] It is not the Hollywood film corporation that pays the wages of a movie star; it is the people who pay admission to the movies. And it is not the entrepreneurs of a boxing match who pay the enormous demands of the prize fighters; it is the people who pay admission to the fight. [The owner of the business is merely part of the chain of service between the customer and all their employees. The owner is as much an employee of the customer as anyone else in the business, if not more so as the opportunity cost of the capital in the business will be added to the lack of pay if the service is not valued and used by the customer.]" - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.40969] Need Area: Work > Customers
"The fundamental law of the market is: the customer is always right." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.40970] Need Area: Work > Customers
"The market process is a daily repeated plebiscite [vote], and it ejects inevitably from the ranks of profitable people those who do not employ their property [capital] according to the orders given by the public [consumers]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41009] Need Area: Work > Customers
"It is manifestly contrary to the interest of the consumers to prevent the most efficient entrepreneurs from expanding the sphere of their activities up to the limit to which the public approves of their conduct of business by buying their products." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41010] Need Area: Work > Customers
"To drink coffee I do not need to own a coffee plantation in Brazil, an ocean steamer, and a coffee roasting plant, though all these means of production must be used to bring a cup of coffee to my table. Sufficient that others own these means of production and employ them for me." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41014] Need Area: Work > Customers
"[In a free market] It is precisely the necessity of making profits and avoiding losses that gives to the consumers a firm hold over the entrepreneurs and forces them to comply with the wishes of the people...Profit tells the entrepreneur that the consumers approve of his ventures; loss, that they disapprove...Profits and loss withdraw the material factors of production from the hands of the inefficient and convey them into the hands of the more efficient." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41017] Need Area: Work > Customers
"People favor discrimination and privileges because they do not realize that they themselves are consumers and as such must foot the bill. In the case of protectionism, for example, they believe that only the foreigners against whom the import duties discriminate are hurt. It is true the foreigners are hurt, but not they alone: the consumers who must pay higher prices suffer with them." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41019] Need Area: Work > Customers
"[In crony capitalism] Income no longer stemmed from the process of supplying the wants of the consumers in the best possible way, but from the taxes levied by the state’s apparatus of compulsion and coercion. He [or she, the capitalist] was no longer a servant of his [or her] fellow citizens, subject to their sovereignty; he [or she] was a partner of the government which ruled the people and exacted tribute from them [and then favoured the crony capitalist for their support for that government]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41050] Need Area: Work > Customers
"To assign to everybody his proper place in society is the task of the consumers. Their buying and abstention from buying is instrumental in determining each individual’s [contribution to society and therefore to a large degree their wealth and] social position." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41092] Need Area: Work > Customers
"[The customer is really the employer, not the owner of the business, the capitalist.] It is not the Hollywood film corporation that pays the wages of a movie star; it is the people who pay admission to the movies. And it is not the entrepreneurs of a boxing match who pay the enormous demands of the prize fighters; it is the people who pay admission to the fight." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.41121] Need Area: Work > Customers
"The masses, in their capacity as consumers, ultimately determine everybody’s revenues and wealth [usually in proportion to their contribution of knowledge, skill, effort, time and capital at risk]." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics. Refer the website [ mises.org ].
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[Quote No.42167] Need Area: Work > Customers
"The common man is the sovereign consumer whose buying or abstention from buying ultimately determines what should be produced and in what quantity and quality." - Ludwig von Mises
Economist
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[Quote No.44060] Need Area: Work > Customers
"[If competition disappeared...] There would be no further progress in production. " - Ludwig von Mises
Austrian School economist and philosopher. Quote from his work, 'Liberalism'.
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[Quote No.44061] Need Area: Work > Customers
"Every competitor at the Olympics is better for having trained and sacrificed to do their best. And when businesses are forced to compete, they will also seek to improve their product and service each and every day to win customers. It is competition that makes consumers the ultimate champions." - Douglas.E.French
Douglas E. French is senior editor of the Laissez Faire Club. He received his master's degree under the direction of Murray N. Rothbard at the University of Nevada, Las Vegas, after many years in the business of banking. He is the author of two books, 'Early Speculative Bubbles and Increases in the Supply of Money', the first major empirical study of the relationship between early bubbles and the money supply, and 'Walk Away', a monograph assessing the philosophy and morality of strategic default. He is founder and editor of 'LibertyWatch' magazine. [http://lfb.org/today/olympics-and-economics-why-the-double-standard/ ]
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[Quote No.44238] Need Area: Work > Customers
"The direction of all economic affairs is in the market society a task of entrepreneurs. Theirs is the control of production. They are at the helm and steer the ship. A superficial observer would believe that they are supreme. But they are not. They are bound to obey unconditionally the captain’s orders. The captain is the consumer. Neither the entrepreneurs nor the farmers nor the capitalists determine what has to be produced. The consumers do that. If a businessman does not strictly obey the orders of the public as they are conveyed to him by the structure of market prices, he suffers losses, he goes bankrupt, and is thus removed from his eminent position at the helm. Other men who did better in satisfying the demand of the consumers replace him." - Ludwig von Mises
Austrian School economist. Quote from his book, 'Human Action'.
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