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[Quote No.1474] Need Area: Money > General
"Men are not great or small because of their material possessions. They are great or small because of what they are. " - James Cash Penney

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[Quote No.1458] Need Area: Work > Service
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition. " - James Cash Penney

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[Quote No.1459] Need Area: Work > Service
"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization. " - James Cash Penney

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[Quote No.1463] Need Area: Work > Service
"Courteous treatment will make a customer a walking advertisement. " - James Cash Penney

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[Quote No.1464] Need Area: Work > Service
"Do not primarily train men to work. Train them to serve willingly and intelligently. " - James Cash Penney

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[Quote No.1467] Need Area: Work > Service
"I cannot remember a time when the Golden Rule ['Only do to others what you would like done to you'] was not my motto and precept, the torch that guided my footsteps." - James Cash Penney

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[Quote No.1473] Need Area: Work > Service
"It is the service we are not obliged to give that people value most. " - James Cash Penney

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[Quote No.1482] Need Area: Work > Service
"Success will always be measured by the extent to which we serve the buying public. " - James Cash Penney

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[Quote No.1493] Need Area: Work > Service
"The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself. " - James Cash Penney

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[Quote No.1494] Need Area: Work > Service
"The well-satisfied customer will bring the repeat sale that counts. " - James Cash Penney

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[Quote No.1496] Need Area: Work > Service
"We get real results only in proportion to the real values we give. " - James Cash Penney

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[Quote No.1855] Need Area: Work > Service
"A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization. " - James Cash Penney

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[Quote No.25652] Need Area: Work > Service
"Success will always be measured by the extent to which we serve the buying public." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25656] Need Area: Work > Service
"The Golden Rule [treat others as you would wish to be treated] finds no limit of application in business." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25663] Need Area: Work > Service
"We get real results only in proportion to the real values we give." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.39021] Need Area: Work > Service
"Service brings satisfaction." - James Cash Penney

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[Quote No.1461] Need Area: Work > Leadership
"Change is vital, improvement the logical form of change. " - James Cash Penney

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[Quote No.1470] Need Area: Work > Leadership
"I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier. " - James Cash Penney

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[Quote No.1475] Need Area: Work > Leadership
"My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people. " - James Cash Penney

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[Quote No.1476] Need Area: Work > Leadership
"No business can succeed in any great degree without being properly organized. " - James Cash Penney

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[Quote No.1477] Need Area: Work > Leadership
"No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power. " - James Cash Penney

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[Quote No.1478] Need Area: Work > Leadership
"Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust. " - James Cash Penney

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[Quote No.1483] Need Area: Work > Leadership
"The art of effective listening is essential to clear communication, and clear communication is necessary to management success. " - James Cash Penney

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[Quote No.1492] Need Area: Work > Leadership
"The one great enemy of employee morale is boredom-monotonous, humdrum work. " - James Cash Penney

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[Quote No.25651] Need Area: Work > Leadership
"Success cannot come from standstill men. Methods change and men must change with them." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25653] Need Area: Work > Leadership
"The art of effective listening is essential to clear communication, and clear communication is necessary to management success." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25659] Need Area: Work > Leadership
"The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.1099] Need Area: Work > Team
"Giving the best you've got-and helping your fellow work to his best-that's teamwork." - James Cash Penney

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[Quote No.1466] Need Area: Work > Team
"Giving the best you've got-and helping your fellow work to his best-that's teamwork. " - James Cash Penney

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[Quote No.1485] Need Area: Work > Team
"The best teamwork comes from men who are working independently toward one goal in unison. " - James Cash Penney

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[Quote No.1487] Need Area: Work > Team
"The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization. " - James Cash Penney

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[Quote No.1490] Need Area: Work > Team
"The keystone of successful business is cooperation. Friction retards progress. " - James Cash Penney

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[Quote No.25654] Need Area: Work > Team
"The best teamwork comes from men who are working independently toward one goal in unison." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25655] Need Area: Work > Team
"The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.25658] Need Area: Work > Team
"The keystone of successful business is cooperation. Friction retards progress." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.29519] Need Area: Work > Team
"I will have no man work for me who has not the capacity to become a partner." - James Cash Penney
(1875 - 1971), United States businessman and entrepreneur, who founded the J.C. Penney stores in 1902.
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[Quote No.1495] Need Area: Work > Make
"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store. " - James Cash Penney

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[Quote No.25662] Need Area: Work > Make
"We can serve our customers well only if our [products and therefore the design of our manufactured goods and our] buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store." - James Cash Penney
(1875 – 1971), Founder of the department store chain, JCPenney
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[Quote No.1471] Need Area: Work > Sell
"I was long brought up to think that it was nothing short of a crime to miss a sale. " - James Cash Penney

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[Quote No.1479] Need Area: Work > Sell
"Salesmanship is limitless. Our very living is selling. We are all salespeople. " - James Cash Penney

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[Quote No.1480] Need Area: Work > Sell
"Salesmanship, too, is an art; the perfection of its technique requires study and practice. " - James Cash Penney

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[Quote No.1481] Need Area: Work > Sell
"Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn. " - James Cash Penney

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