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  Quotations - Customers  
[Quote No.498] Need Area: Work > Customers
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. " - Peter Drucker

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[Quote No.994] Need Area: Work > Customers
"Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. " - Scott Cook

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[Quote No.995] Need Area: Work > Customers
"So I think instead of focusing on the competition, focus on the customer. " - Scott Cook

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[Quote No.998] Need Area: Work > Customers
"You have got to have discipline and focus - on the customer and how you run the business. " - Jim Cantalupo

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[Quote No.1069] Need Area: Work > Customers
"ESPN.com allows customers, free-of-charge, to use our vast online sports resource in exchange for one thing: exposure to advertising and sponsorships. This is how TV works, and this is also basically how newspapers and magazines work as well. " - Mike Davidson

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[Quote No.1070] Need Area: Work > Customers
"Every company's greatest assets are its customers, because without customers there is no company. " - Michael LeBoeuf

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[Quote No.1071] Need Area: Work > Customers
"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them." - W. Edwards Deming

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[Quote No.1346] Need Area: Work > Customers
"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. " - Henry Ford

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[Quote No.1364] Need Area: Work > Customers
"Your most unhappy customers are your greatest source of learning. " - Bill Gates

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[Quote No.1429] Need Area: Work > Customers
"A satisfied customer is the best business strategy of all. " - Michael LeBoeuf

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[Quote No.1430] Need Area: Work > Customers
"Treat your customers like lifetime partners. " - Michael LeBoeuf

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[Quote No.1589] Need Area: Work > Customers
"There is only one boss: the customer! And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. " - Sam Walton

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[Quote No.1590] Need Area: Work > Customers
"We let folks know we're interested in them and that they're vital to us, ‘cause they are. " - Sam Walton

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[Quote No.1606] Need Area: Work > Customers
"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. " - Zig Ziglar

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[Quote No.1837] Need Area: Work > Customers
"Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community" - Sam Walton

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[Quote No.1838] Need Area: Work > Customers
"That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it? " - Jim Barksdale

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[Quote No.3750] Need Area: Work > Customers
"It is well worth remembering that the customer is the most important factor in any business. If you don’t think so, try getting along without him [or her] for a while. " - Napoleon Hill

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[Quote No.4168] Need Area: Work > Customers
"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. " - Henry Ford

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[Quote No.4584] Need Area: Work > Customers
"Your most unhappy customers are your greatest source of learning. " - Bill Gates

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[Quote No.4587] Need Area: Work > Customers
"Never underestimate the power of the irate customer. " - Seymour@imagi-natives.com

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[Quote No.6999] Need Area: Work > Customers
"The customer is never wrong. " - Cesar Ritz

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[Quote No.7705] Need Area: Work > Customers
"We've collected the most common service complaints.... and every one of them is rooted in a lack of respect for the customer. " - Leonard Berry

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[Quote No.7845] Need Area: Work > Customers
"The key word is flexibility, the ability to adapt constantly. Darwin said it clearly. People thought that he mainly talked about survival of the fittest. What he said was that the species that survive are usually not the smartest or the strongest, but the ones most responsive to change. So being attentive to customers and potential partners is my best advice--after, of course, perseverance and patience. " - Philippe Kahn

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[Quote No.8166] Need Area: Work > Customers
"[Customers who are] Cynics and critics wake us up. Kindness often covers up the truth and allows us to sleep on in our ignorance." - Wilfred A Peterson

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[Quote No.8167] Need Area: Work > Customers
"A successful man is one who can lay a firm foundation with the bricks that others throw at him. [take your customers criticisms - lemons, and make into improvements - lemonade] " - David Brinkley

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[Quote No.8168] Need Area: Work > Customers
"Get a friend to tell you your [company's and products'] faults, or better still, welcome an enemy who will watch you keenly and sting you savagely. What a blessing such an irritating critic will be to a wise man, what an intolerable nuisance to a fool! " - Charles Spurgeon

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[Quote No.8751] Need Area: Work > Customers
"We're pushing hard for common processes and common practices, but the rules of the game are still 'customer first'." - Ko Nishimura

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[Quote No.8768] Need Area: Work > Customers
"It’s one thing for people to buy your products. It’s another for them to tattoo your name on their bodies. " - Harley-Davidson

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[Quote No.8863] Need Area: Work > Customers
"Whenever you get confused, go to the store. The customer has all the answers - and all the money. " - Roy M. Spence Jr.
Founder and President GSD & M
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[Quote No.11326] Need Area: Work > Customers
"We notice things that don't work. We don't notice things that do. " - Douglas Adams

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[Quote No.22215] Need Area: Work > Customers
"We see our customers as invited guests to a party, and we are the hosts." - Jeff Bezos
founder, president, chief executive officer, and chairman of the board of Amazon.com.
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[Quote No.22220] Need Area: Work > Customers
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." - Mahatma Gandhi
Indian lawyer, philosopher and spiritual leader
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[Quote No.22226] Need Area: Work > Customers
"...always put the customer first... " - Ray Kroc
founder of the McDonald's Corporation
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[Quote No.22227] Need Area: Work > Customers
"For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base." - John Mackey
Chairman and CEO of Whole Foods Market (which he co-founded in 1980). Mackey was named the Ernst & Young Entrepreneur Of The Year in 2003
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[Quote No.22228] Need Area: Work > Customers
"We intend to conduct our business in a way that not only meets but exceeds the expectations of [all our stakeholders] our customers, business partners, shareholders, and creditors, as well as the communities in which we operate and society at large." - Akira Mori
famous Japanese businessman, billionaire and chief executive of the Mori Trust
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[Quote No.22970] Need Area: Work > Customers
"The only way to know how customers see your business is to look at it through their eyes." - Daniel R. Scroggin

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[Quote No.23316] Need Area: Work > Customers
"The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first." - Kerry Stokes
Chairman of the Seven Network, one of the largest broadcasting corporations in Australia
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[Quote No.23455] Need Area: Work > Customers
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos
Founder, president, chief executive officer, and chairman of the board of Amazon.com.
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[Quote No.23456] Need Area: Work > Customers
"...the customer determines at the end of the day who is successful and for what reason." - Gerry Harvey
Australian billionaire entrepreneur, retailer and cofounder of ‘Harvey Norman’ stores
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[Quote No.23461] Need Area: Work > Customers
"The most important adage and the only adage is, the customer comes first. Whatever the business, the customer comes first." - Kerry Stokes
Chairman of the Seven Network, one of the largest broadcasting corporations in Australia
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[Quote No.25596] Need Area: Work > Customers
"Every company's greatest assets are its customers, because without customers there is no company." - Michael LeBoeuf
Well-known American business author and former management professor at the University of New Orleans
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[Quote No.26883] Need Area: Work > Customers
"One thing we don’t ever want to do, though, is let [anything]...get in the way of our thinking like customers..." - Sam Walton
Founder of Wal-Mart, the chain of discount variety stores that in the 1990s became the world's largest retailer. Quoted in ‘Sam Walton: Made in America - My Story’
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[Quote No.26884] Need Area: Work > Customers
"...the customer is our boss [and]...comes ahead of everything else." - Sam Walton
Founder of Wal-Mart, the chain of discount variety stores that in the 1990s became the world's largest retailer. Quoted in ‘Sam Walton: Made in America - My Story’
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[Quote No.27871] Need Area: Work > Customers
"The customer determines at the end of the day who is successful and for what reason." - Gerry Harvey

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[Quote No.28232] Need Area: Work > Customers
"Business is not and must never be about what the business owner thinks is good or right. Business is about providing value to the customer. And that value can be determined only by the customer. Don't let your ego convince you that you can teach the marketplace what it should and should not buy, or you and your ego will soon find yourselves in the poorhouse." - Charlie Byrne
Associate Publisher of 'Early to Rise'.
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[Quote No.32978] Need Area: Work > Customers
"A satisfied customer is the best business strategy of all." - Michael LeBoeuf
Business consultant and author.
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[Quote No.33272] Need Area: Work > Customers
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." - Peter Drucker
Respected business consultant.
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[Quote No.33405] Need Area: Work > Customers
"Everything starts with the customer." - Louis V. Gerstner, Jr.

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[Quote No.33493] Need Area: Work > Customers
"Our clients' interests always come first. ('Our experience shows that if we serve our clients well, our own success will follow')." - Goldman Sachs
Motto of famed investment bank.
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[Quote No.35846] Need Area: Work > Customers
"[Mises developed the theory of the 'sovereignty of the consumer' in a free-market economy; in his view, the consumer ultimately dictates everything that happens. This argument was set out in his book, 'Human Action':] The captain is the consumer...the consumers determine precisely what should be produced, in what quality, and in what quantities...They are merciless egoistic bosses, full of whims and fancies, changeable and unpredictable. For them nothing counts other than their own satisfaction...In their capacity as buyers and consumers they are hard-hearted and callous, without consideration for other people [in particular the capitalists that try to serve them]...Capitalists...can only preserve and increase their wealth by filling best the orders of the consumers..." - Ludwig von Mises
[1881 – 1973], an Austrian-American economist, historian, philosopher, author, and classical liberal who had a significant influence on the modern free-market libertarian movement and the Austrian School of economics.
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